We want you to be 100% satisfied with your purchase on non made to measure items and complete wallpaper orders we offer a 14 working day full refund policy. Return your order within 14 working days of notifying us and we will provide a full refund.
Made to measure items
Unfortunately Marsh & Co. cannot accept returns on any made to measure products including hand made curtains, blinds, upholstery, tracks and poles and special order cushions and lampshades that are not listed on our website. If for any reason there are faults with our products or any damage has been caused during installation these must be reported to Marsh & Co. with 48 hours. We regret that we cannot except returns on made to measure items unless they are deemed faulty. Although we will advise you where necessary, Marsh & Co. cannot be held responsible for any choice of fabric, materials or design.
As your fabric order has been cut to order we do not accept returns on fabrics. In some cases on orders over 5 meters we will accept returns but this could incur a handling fee of up to 50% off the value of the order. This will depend on the supplier.
Non made to measure items
All items listed on our website such as rugs, cushions, lighting may be returned within 14 days of delivery. Items must be returned undamaged and in their original packaging. To return an item we must be notified withing 14 days of delivery. For a full refund goods must be sent back within 14 working days of Marsh & Co. being notified of the return. Please note the bespoke cushions or lampshades or special orders are classed as made to measure items to which the above terms and conditions apply.
For wallpaper, Marsh & Co. will only accept complete orders, we do not allow returns on part orders. We also do not allow returns on paint orders.
Please inspect your items when you receive them. For fabrics and wallpapers, please check you are happy prior to cutting or hanging. If your order arrives damaged or faulty please let us know within 48 hours of delivery.
Marsh & Co. cannot be held responsible for goods that have been damaged in transit once the goods have been signed for. Please check all items before signing for them.
Receipt of goods
Please check all goods for damage upon receipt, Marsh & Co. cannot be held responsible for goods that have been damaged in transit once the goods have been signed for. Please check all items before signing for them, If a friend or neighbor is signing for the goods we would advise that you ask them to check all the goods for damage before signing for delivery. For fabric & wallpaper orders, please check for faults or defects before cutting. Please check that the fabric/wallpaper is the correct width and if you already have a sample please check the fabric/wallpaper is the correct colour. Please check that the fabric/wallpaper code and quantity match your order confirmation. Marsh & Co. cannot be held responsible for any miss measures. For items that require fitting e.g. curtain poles, we recommend that you employ specialist installers. Marsh & Co. Interiors cannot take responsibility for third party contractors.